Experienced librarian and coach Ruth Metz outlines a focused and results-oriented plan for achieving the best results from staff members through a coaching style of management. Real-world examples and coaching scenarios specific to library work will help you Be both a coach and a player by learning the terminology and techniques Recognize and utilize the abilities and talents of staff at all levels Guide individuals toward a unified goal Encourage innovation, flexibility, and problem-solving Spotlight the big-win opportunities Complete with new forms, reader-friendly tables, and annotated references, this revised edition is for any library that wants to maximize the potential of all staff on the playing field in order to achieve peak performance.